Email Support
Best for product questions, presentation checks, order support and longer support records.
contact@ascendnce.coContact
Contact Ascendnce Labs
Use the route that best matches your question. Product support is handled by email, with dedicated pages for documentation and procurement requests.
Checkout Help
For bank-transfer checkout questions, include your order number or product names in your email.
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Ascendnce Labs is set up for Shopify checkout with bank transfer payment. To keep replies accurate, include product names, catalogue identifiers, selected presentations, visible prices and any documentation details you already have.
- COAs and documents. Use the COA page for certificates, specification sheets, batch details or handling information.
- Procurement. Use procurement for bulk, repeat supply, timing and invoice questions.
- General support. Use the form on this page for anything that does not fit the other two routes.
Send a general message
For product-specific documents or procurement, the dedicated pages are usually faster.